Shipping & Returns
Shipping
Domestic Rates (United States)
We ship to all 50 U.S. states. Rates are calculated at checkout based on your order's total weight:
| Service | Weight | Rate |
|---|---|---|
| Economy | 0 – 5 lb | $4.90 |
| Economy | 5 – 70 lb | $19.90 |
| Standard | 0 – 1 lb | $6.90 |
| Standard | 1 – 5 lb | $9.90 |
A flat Economy rate of $9.00 may also appear at checkout for orders that do not meet a weight-tiered condition above.
International Rates
We ship internationally to select countries. International shipping rates are calculated in real time by the carrier at checkout based on your order's weight, dimensions, and destination. The following services may be available depending on your location:
- USPS – First Class Package International, Priority Mail International, Priority Mail Express International
- DHL Express – DHL Express Worldwide
- DHL eCommerce – Parcel Direct, Parcel Standard
- FedEx – FedEx International Connect Plus
Available services and rates will be shown at checkout. Import duties, taxes, and customs fees are the buyer's responsibility and are not included in the shipping rate quoted at checkout.
Package Inspection
Please inspect your package carefully at the time of delivery before opening or using any items:
- Check the outer box or mailer for visible damage such as crushing, punctures, or moisture.
- Photograph the exterior packaging before opening if damage is visible.
- Open carefully and check that all items match your order confirmation.
- Retain all original packaging materials until you are satisfied with your order.
Transit Damage
If your order arrives damaged in transit, please contact us as soon as possible after delivery by emailing us through the Contact page. To help us process your report, include:
- Your order number
- Clear photographs of the damaged outer packaging
- Clear photographs of the damaged item(s)
Transit damage claims are handled on a case-by-case basis. We cannot guarantee a specific outcome or timeframe. Do not discard damaged packaging or items before your claim is resolved, as carriers may require them for inspection.
Returns & Exchanges
All sales are final. We do not accept returns, exchanges, or issue refunds. Please review all product details carefully before completing your purchase. By placing an order, you agree to these terms.
This policy applies to all products in our store, including:
- Blind box items: Blind boxes are sold sealed and the figure inside is chosen at random. The style or character you receive cannot be guaranteed, and no returns, refunds, or exchanges are offered on blind box purchases once an order is placed.
- Collectibles & plush: All items are sold as-is and in the condition described in the product listing.
If you believe there is an error with your order (for example, you received the wrong item), please contact us through the Contact page with your order number and photographs of what you received.